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The Joyus Guarantee
Buy what you love. Love what you buy.
  • Shipping is on us!
    Free shipping for all purchases over $50.*
  • Free returns.
    We gladly accept returns of unworn and unused merchandise within 14 days from when the order ships, unless the product is marked as non-returnable on its product page.Returns cannot be initiated after 14 days. We do not accept exchanges, but you can reorder the item you want, and return the unwanted one to us. If you checked out as a guest, please create a password below to access our Returns process. We cannot guarantee your refund if you do not use our returns process.
    Return within 14 days of purchase, and you'll receive your refund in its original form of payment. Please note that shipping charges and charges for other services, such as gift wrapping, are not refundable. We will process your refund once the package reaches our warehouse within 7-10 days. We do not accept returns after 14 days. We do not accept exchanges, but you can reorder the item you want, and return the unwanted one to us.
    Return items to:
    Joyus (Attn: Returns)
    1940 Bryant St.
    San Francisco, CA 94110-1409
    If the return is due to an item being delivered damaged or an incorrect item being shipped to you, please contact support@joyus.com before using our Returns process.
  • The 100% delight policy.
    We're here for you! If there is something that we can do to make your experience even better, please contact us at support@joyus.com. Or better yet, tell our CEO directly at CEO@joyus.com.
  • *Free shipping is not valid with certain offers or promotions. A shipping charge may still be incurred after certain discounts are applied, even if the order exceeds $50.00. Please note that shipping charges are not refundable.