Shipping & returns
Free shipping on $50 orders!
Great news! As a member of the Joyus Inner Circle, standard ground shipping within the US is FREE for orders $50+!*
If you are not a member of Joyus, please refer to the chart below for shipping costs.
|Less than $15.00||$4.95|
|$15.00 - $24.99||$5.95|
|$25.00 - $74.99||$7.95|
You can expect to receive your order within 7 to 12 days, unless otherwise noted. We offer expedited shipping for a flat rate of $17.95. You can expect to receive your order within 3-5 days. Not all products can be expedited - as noted in the product details.
If you purchased multiple products, we do our best to ship your order complete. However, there may be times when your items may arrive in separate packages.
We ship to all 50 US states. We do not ship to PO Boxes, American Samoa, Guam, The Federated States of Micronesia, The Marshall Islands, Northern Mariana Islands, Palau or The Virgin Islands.
* Please note: Free shipping is not valid or combinable with other offers or promotions. A shipping charge will still be incurred after this discount or other discounts are applied, even if the order exceeds $50.00. Surcharges may apply for special handling and delivery, especially for home goods and food. Any additional charges will be noted in the product details.
Free returns for store credit
We gladly accept returns of unworn and unused merchandise within 30 days from when the order ships and/or the return window specified in the product details.** For ease, return shipping labels are provided with all shipments. Merchandise must be returned in their original packaging with all relevant materials.
As a Joyus Inner Circle member, enjoy Free Return Shipping when you use our pre-paid return label and choose to have your return refunded in the form of store credit. Your store credit refund is in Joyus Dollars. If you are not a member of the Joyus Inner Circle, we will refund your purchase, minus the cost of return shipping if you use our pre-paid return label ($8.00). If you do not user our pre-paid return label, no return fee will be deducted. For other return options, please contact firstname.lastname@example.org.
- Joyus (Attn: Returns)
- 375 Alabama Street, Suite 325
- San Francisco, CA 94110
If the return is due to an item being delivered damaged or an incorrect item being shipped to you, please contact email@example.com.
** Please note: exceptions may apply. Final sale merchandise will be indicated in the product details.
We accept payment via the following major US credit cards: Visa, MasterCard and American Express.
If you have questions, please contact firstname.lastname@example.org.