Shipping & returns
Free shipping on orders $50 and over
Great news! As a member of the Joyus Inner Circle, standard ground shipping within the US is FREE for orders $50 and over!*
|Less than $15.00||$4.95|
|$15.00 - $24.99||$5.95|
|$25.00 - $74.99||$7.95|
You can expect to receive your order within 7 to 12 days, unless otherwise noted. We offer expedited shipping for a flat rate of $17.95. You can expect to receive your order within 3-5 days. Not all products can be expedited - as noted in the product details.
If you purchased multiple products, we do our best to ship your order complete. However, there may be times when your items may arrive in separate packages.
We ship to all 50 US states. We do not ship to PO Boxes, American Samoa, Guam, The Federated States of Micronesia, The Marshall Islands, Northern Mariana Islands, Palau or The Virgin Islands.
* Please note: Surcharges may apply for special handling and delivery, especially for home goods and food. Any additional charges will be noted in the product details. Shipping charges are not refundable.
We gladly accept returns of unworn and unused merchandise within 30 days from when the order ships and/or the return window specified in the product details.** For ease, return shipping labels are provided with all shipments. Merchandise must be returned in their original packaging with all relevant materials.
If you don't absolutely love it, we'll take it back! Return within 30 days of purchase and/or the return window specified in the product details**, and you'll receive your refund in its original form of payment. After 30 days you'll receive Joyus Dollars to spend on any future purchase. Please note that shipping charges and charges for other services, such as gift wrapping, are not refundable. For other return options, please contact firstname.lastname@example.org. We will process your refund once the package reaches our warehouse within 7-10 days.
- Joyus (Attn: Returns)
- 3379 Joseph Martin Highway
- Martinsville, VA 24112
If the return is due to an item being delivered damaged or an incorrect item being shipped to you, please contact email@example.com.
** Please note: exceptions may apply. Final sale merchandise will be indicated in the product details.
We accept payment via the following major US credit cards: Visa, MasterCard and American Express.
If you have questions, please contact firstname.lastname@example.org.