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Shipping & returns

Free shipping on orders $50 and over

Great news! As a member of the Joyus Inner Circle, standard ground shipping within the US is FREE for orders $50 and over!*

SubtotalShipping Charges
Less than $15.00$4.95
$15.00 - $24.99$5.95
$25.00 - $74.99$7.95
Over $75$9.95

You can expect to receive your order within 7 to 12 days, unless otherwise noted. We offer expedited shipping for a flat rate of $17.95. You can expect to receive your order within 3-5 days. Not all products can be expedited - as noted in the product details.

If you purchased multiple products, we do our best to ship your order complete. However, there may be times when your items may arrive in separate packages.

We ship to all 50 US states. We do not ship to PO Boxes, American Samoa, Guam, The Federated States of Micronesia, The Marshall Islands, Northern Mariana Islands, Palau or The Virgin Islands.

* Please note: Surcharges may apply for special handling and delivery, especially for home goods and food. Any additional charges will be noted in the product details. Shipping charges are not refundable.

Free returns

We gladly accept returns of unworn and unused merchandise within 60 days from when the order ships, unless the product is marked as non-returnable on its product page. Returns cannot be initiated after 60 days. We do not accept exchanges, but you can reorder the item you want, and return the unwanted one to us. For ease, return shipping labels can be accessed on your Account through the Order History page. If you checked out as a guest, please create a password below to access our Returns process. We cannot guarantee your refund if you do not use our returns process.

Return within 60 days of purchase, and youll receive your refund in its original form of payment. Please note that shipping charges and charges for other services, such as gift wrapping, are not refundable. We will process your refund once the package reaches our warehouse within 7-10 days. We do not accept returns after 60 days. We do not accept exchanges, but you can reorder the item you want, and return the unwanted one to us.

Return items to:
  • Joyus (Attn: Returns)
  • 1940 Bryant St.
  • San Francisco, CA 94110-1409

If the return is due to an item being delivered damaged or an incorrect item being shipped to you, please contact support@joyus.com before using our Returns process.

** Please note: exceptions may apply. Final sale merchandise will be indicated in the product details.

Payment methods

We accept payment via the following major US credit cards: Visa, MasterCard and American Express.

If you have questions, please contact support@joyus.com.